You’ve heard names like Hertz, Avis, Enterprise, Budget, and Alamo… but do you actually know what makes each of these car rental companies different?
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Usually, we focus on things like rental price, car models, insurance policies, and an expedited experience at the rental counter. But is there a car rental company that’s better suited to specific types of journeys, whether you’re looking for budget-friendly rentals or a crack customer support team?
Turns out, there are important pros and cons for the best car rental companies in the United States that can help you decide which company is right for you.
First up: the basics of car rentals in the United States
Whenever possible, book car rentals directly with the rental company. When you book directly, you won’t deal with any unexpected booking fees, and you’ll also have a direct line to the company’s customer support team in case you have questions or something goes wrong.
Additionally, you should know that the most popular car rental groups are related. Enterprise Holdings runs Enterprise, National, and Alamo. Avis Budget Group owns Avis and Budget. Hertz Corporation runs Hertz, Dollar, and Thrifty. Sixt is the only independent car rental company operating in the United States at this time; it’s originally from Germany.
Though many car rental companies exist under the same companies, they still offer distinct pros and cons. Let’s dive in.
Pros and cons for the best car rental companies in the US
Enterprise
For more rental options and easy drop-offs/pick-ups
- Founded: 1957
- Pros: It has the largest fleet of any car rental company in the US, giving drivers more choices. You can also schedule free drop-offs or pick-ups at locations within ten miles of Enterprise rental centers. Enterprise’s loyalty program is also one of the best in the industry. It also offers flexible one-way rentals and after-hours returns.
- Cons: It’s pricier than budget rental companies. Vehicle condition can also be inconsistent since its fleet is so massive.
Avis
For premium rentals and a fantastic app
- Founded: 1946
- Pros: Avis has a highly rated mobile app that makes it easy to make and manage reservations. Its fleet is also known for offering luxury and premium cars that are well-maintained. Corporate and military discounts are often available, too.
- Cons: It’s more expensive than budget competitors, including for rental fees and cleaning fees. Some renters also report aggressive upselling tactics from agents.
Alamo
For self-service setups at low prices
- Founded: 1974
- Pros: Alamo has competitive pricing, especially for airport pick-ups and drop-offs. The company also has a streamlined self-service program that lets drivers skip the wait at the counter. Efficiency is key. The free Alamo rewards program is also a perk.
- Cons: Some drivers report issues like hidden fees, which have led to billing disputes. Customer service can also be inconsistent.
Hertz
For global availability and tons of range
- Founded: 1918
- Pros: Hertz operates around the world in more than 160 countries, letting you book a rental with a familiar company on international trips. Its fleet also offers a range of vehicles, from budget two-doors to luxury electric vehicles.
- Cons: Hertz often faces criticism for its pricing model, which often includes additional fees and upcharges at the counter that aren’t seen online.
Budget
For affordability and flexibility
- Founded: 1958
- Pros: Prices are hyper-competitive at Budget, especially for airport rentals. Prepaid rentals can also offer savings up to 35% when made early enough. One-way rentals are also available at low prices.
- Cons: Customer support is often cited as unhelpful, with long wait times and unclear resolutions. Long lines at rental counters are another potential headache.
National
For an easy loyalty program and staff who care
- Founded: 1947
- Pros: National has an excellent reputation in many categories, including speed, convenience, and customer service. The loyalty program is easy to join and start accruing points. Prices are a bit higher, but pricing is very transparent—no hidden fees. Customer support staff are also known for being very helpful.
- Cons: National is the most expensive car rental company in the United States. Most of its branches are also tied to airports, meaning you won’t find them around large cities.
Sixt
For premium fleets and an easy-to-use app
- Founded: Founded in 1912 in Germany; expanded into the US in 2011
- Pros: It offers a premium fleet, including brands like BMW and Mercedes. It also has an app that makes skip-the-counter rentals and checking in a breeze. The company also has fewer hidden fees than competitors, along with a Best Price Guarantee.
- Cons: Some drivers have reported unfair damage claims. Its customer service team also has a spotty reputation.